Which term describes the process of determining the knowledge, skills, and abilities required to perform a job?

• A. Job description
• B. Performance metrics
• C. Job analysis
• D. Qualifications listing

Answer: (C)

Determining the knowledge, skills, and abilities required to perform a job is done through job analysis. This systematic process collects details about what the job entails—tasks, responsibilities, tools used, work environment, and the capabilities a person needs. The outcome helps shape hiring criteria, training plans, and performance expectations, as well as the formal job description and job specification that describe what the job requires.

To clarify the other terms: a job description is the written summary of duties and responsibilities that results from the analysis, not the process itself. Performance metrics are measures used to evaluate how well someone performs, not how the job’s requirements were determined. A qualifications listing outlines the required or preferred qualifications for applicants, which is an output used for recruitment, not the analysis process.